Refund policy

Return and Refund Policy

Thank you for choosing A.R.T. We create custom graphic design, apparel, promotional materials, branding items, and creative services. Because many of our products and services are customized, made-to-order, or prepared specifically for each client, all sales are generally final once production, design work, ordering, or fulfillment has begun.

Custom Orders

Custom apparel, printed products, promotional materials, signs, decals, branding items, design services, digital files, and any personalized items are non-refundable once approved, produced, printed, ordered, or delivered.

Clients are responsible for reviewing all proofs, artwork, sizing, quantities, spelling, colors, placement, and order details before approval. Once a proof or order is approved, A.R.T is not responsible for errors that were present in the approved file or proof.

Design Services

Design fees, consultation fees, setup fees, artwork fees, and project deposits are non-refundable once work has started. Each order includes up to 3 revisions unless otherwise stated. Additional revisions may require an additional fee.

Order Changes and Cancellations

Changes or cancellations must be requested as soon as possible. If the order has not yet entered design, production, sourcing, ordering, or fulfillment, A.R.T may approve a change or cancellation at its discretion.

Once an order has entered production, been submitted to a vendor, printed, customized, or prepared for fulfillment, it cannot be canceled or refunded.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect due to an error by A.R.T or our production partner, please contact us within 3 business days of delivery.

Please include:
- your order number
- photos of the issue
- a clear description of the problem

If the issue is verified, A.R.T may offer a replacement, correction, store credit, or another appropriate solution at our discretion.

Non-Returnable Items

The following items are not eligible for return or refund:
- custom apparel
- printed promotional materials
- personalized products
- approved artwork or design files
- digital downloads
- completed design services
- rush fees
- setup fees
- shipping fees
- deposits for work already started
- items damaged after delivery or use

Shipping Issues

A.R.T is not responsible for delays caused by shipping carriers, weather, incorrect addresses, missed deliveries, or circumstances outside our control. If a package is lost or damaged in transit, we will assist with the carrier claim process when possible.

Refund Method

If a refund is approved, it will be returned to the original payment method or issued as A.R.T Credits, depending on the situation. Approved refunds may take several business days to process depending on the payment provider.

A.R.T Credits

In some cases, A.R.T may issue A.R.T Credits instead of a cash refund. A.R.T Credits have no cash value, are non-transferable, and may only be used toward eligible future A.R.T services, products, or orders.

Contact

For return, refund, or order issue requests, please contact A.R.T as soon as possible with your order details and supporting information.

By placing an order with A.R.T, you agree to this Return and Refund Policy.

 

Allowingrealitiesthrough@gmail.com